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沟通心航线™ 冲突化解九宫格

基本信息
时  间：2021/12/7 0:00:00~2021/12/8 0:00:00

地  点：上海市 上海市

讲  师：

市场价：5580.00

会员价：5580.00 

 

课程介绍

培训对象

企业在职人员

课程收益

诊断冲突的形态与起源，树立积极正面的冲突化解态度
掌握冲突化解的九宫格策略，在冲突发生时有方法可循
权衡双方的目标利益，针对不同场景灵活采取策略组合
了解建设性冲突对话的原则，将情绪对抗转化为积极对话

课程大纲

冲突的类型与起源
判断三种不同类型的冲突
分析冲突背后的各种起源
面对冲突的两种思维型态
 

有效化解冲突的九宫格策略
自我测评：我习惯如何处理冲突？
策略运用的四大思考重点
 

九宫格策略的运用重点及技巧
达成自己目标为主、不考虑对方利益的三种策略：冷处理、说服、支配
部分达成自己目标、同时部分考虑对方利益的三种策略：制定规则、共存、交易
完全考虑对方利益或目标的三种策略：退让、放手、合作
 

冲突化解策略的实战运用
 

建设性冲突对话：化解情绪对抗引向正面协作
化冲突为转机：从正面对话开始
建设性冲突对话的六大原则

 

讲师简介 ()

 

汇款信息

公司名称：北京中人网信息咨询股份有限公司

开 户 行：招商银行北京分行大屯路支行

帐    号：866180508610001

行    号：976

 

联系我们

客服热线：010-52725400-800

客服传真：010-52725273

客服邮箱：exposerv@chinahrd.net

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