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对话魔方©️—从套路到策略的“转换”

基本信息
时  间：2023/4/27 0:00:00~2023/4/28 0:00:00

地  点：北京市 北京市

讲  师：

市场价：4680.00

会员价：4680.00 

 

课程介绍

培训对象

每天被沟通困扰的一线员工；对沟通能力有一定要求的岗位员工（客服、销售等）；由于团队沟通效率低下而头疼的中层管理者

课程概要

对话魔方©️课程是针对知识性员工及主管的一门沟通行为训练课程，课程通过对“对话三角模型”的充分解析和实战演练，有效掌握交流行为过程中的核心技巧，实现准确无误的传递信息、顺利达成共识以及愉悦的沟通感受，并使员工建立起专业、高效、易合作且极富价值的职场形象，从而为企业创造富有价值的内外部“对话成果”。

课程设计

想在一次对话中同时达成极富价值的职场形象，需要完整的对话结构和良好的沟通界面。职场新生代结合多年职场对话经验，总结提炼三个对话关键点，分别是：洞察、提案和确认，以此构成稳固、高效的三角循环结构和工作沟通界面。
首先，要敏锐洞察对方传递的信息、观点、意愿和情绪，了解对方的真正需求；然后，在满足对方需求的基础上给出一个双赢的提案，为对话双方创造价值；
最后，及时确认洞察结果是否正确，及时确认提案是否满足需求，及时确认对话是否取得进展，以及对方是否感到满意。

课程大纲

 

 

讲师简介 ()

 

汇款信息

公司名称：北京中人网信息咨询股份有限公司

开 户 行：招商银行北京分行大屯路支行

帐    号：866180508610001

行    号：976

 

联系我们

客服热线：010-52725400-800

客服传真：010-52725273

客服邮箱：exposerv@chinahrd.net

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